What happens when your rental car tire goes flat, you put the spare on yourself, and return the car? If you’re Terry Dickinson and you rent from Avis in San Antonio, you’d receive an apology and a $50 voucher for your trouble.
Shirley Mohamed’s 87-year-old husband had a car accident last spring. Fortunately, their insurance covered the cost of renting a car from Avis.
Hartford Insurance paid Avis two checks for a total of $1,500.
But then something happened between the insurance company and Avis. The car rental company apparently hasn’t cashed the insurance checks and instead is billing the Mohamed’s American Express an additional $832. Continue reading…
No idea that her Avis rental would burst into flames on the road to Montpellier, France. No idea that Avis would try to charge her for an incident report with the French police. And no idea that she’d be on the hook for the damage to her personal belongings. Continue reading…
Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the Richmond airport with a full tank. She thought wrong.
“An agent noted that the tank was full,” says Freeman, an architect from Atlanta. The gauge also registered that the tank was at capacity, she says.
But a few days later, when she reviewed her credit card bill, she discovered that Avis had charged her an extra $7.43 for 0.8 gallons of gas, or about $9.29 per gallon. She called the company to complain.
“A representative told me that according to a satellite, when I picked up my car, it had 16.9 gallons in it,” she says. “And when I returned it, it had 16.1 gallons. I checked the ticket from pickup and there’s no mention of the fuel quantity other than ‘G8’ — which means full.” Continue reading…
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?
Question: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.
Here are the details. We had pre-paid for the car using Priceline’s “Name Your Own Price” service, which covers the entire cost of the rental. When we got to the counter, my friend offered them his debit card — it’s all he was carrying — and an agent said they needed a credit card.
So I gave them my card. Before I handed it over, I asked if it’d be charged. The agent said “no.”
After coming home from the trip, I found out I was charged $260 and wonder where this amount was coming from. We looked at the paperwork from Avis, and that’s when I saw his signature to accept the optional insurance. I asked him if he knew he signed for it and he said “no.” Continue reading…
The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.
Murphy wants my help in sorting out a surprise upcharge from Budget, but I’m not sure if I can — or should — try to unravel this for her.
Northern Ireland has its own pecular car rental insurance requirements, and apparently only one brand of MasterCard coverage meets its strict criteria. In other words, if you’re not renting with a MasterCard, you have to buy extra insurance. Continue reading…
Question: I recently pre-paid for a rental car using Priceline’s “name your own price” option. I was given a car through Avis — or at least that’s what I thought.
When we landed in Raleigh-Durham International Airport, I went to the Avis counter and showed them my reservation. But the agent said my number was “invalid.” He said it had already been used in Chicago in 2007, and that the reservation number couldn’t be used again. Continue reading…
Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is an American expatriate who lives in Switzerland.
But what happened next doesn’t make any sense. When he picked up his car from Avis in Phoenix, where he planned to rent it for three months, all seemed well. Then, a few weeks later and without any warning, he found a $6,742 charge, in addition to the $3,711 he’d already paid HolidayCars.