AVIS

Look out! Here comes electronic fuel metering

Ensuper/Shutterstock
Ensuper/Shutterstock
Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the Richmond airport with a full tank. She thought wrong.

“An agent noted that the tank was full,” says Freeman, an architect from Atlanta. The gauge also registered that the tank was at capacity, she says.

But a few days later, when she reviewed her credit card bill, she discovered that Avis had charged her an extra $7.43 for 0.8 gallons of gas, or about $9.29 per gallon. She called the company to complain.

“A representative told me that according to a satellite, when I picked up my car, it had 16.9 gallons in it,” she says. “And when I returned it, it had 16.1 gallons. I checked the ticket from pickup and there’s no mention of the fuel quantity other than ‘G8’ — which means full.”
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Charged for insurance I never wanted — or needed

hyxl/Shutterstock
hyxl/Shutterstock
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Question: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.

Here are the details. We had pre-paid for the car using Priceline’s “Name Your Own Price” service, which covers the entire cost of the rental. When we got to the counter, my friend offered them his debit card — it’s all he was carrying — and an agent said they needed a credit card.

So I gave them my card. Before I handed it over, I asked if it’d be charged. The agent said “no.”

After coming home from the trip, I found out I was charged $260 and wonder where this amount was coming from. We looked at the paperwork from Avis, and that’s when I saw his signature to accept the optional insurance. I asked him if he knew he signed for it and he said “no.”
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