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Look out! Here comes electronic fuel metering

Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the Richmond airport with a full tank. She thought wrong.

Charged for insurance I never wanted — or needed

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

“What should I have done in this situation?”

The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Who’s to blame for an “invalid” reservation number?

When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?

Can I fix this Avis “fantasy” rental charge?

Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is […]

Can a car rental company double my rate because I’m not American?

There's something funny going on with car rental prices, and Hal Gordon wants answers.

The tricks they play at the car rental counter

Ask George Mayo about car insurance, and he'll tell you that his State Farm policy covers rentals. He's certain of it. And he's also certain that when he rented a car from Avis in Nashville, recently, he declined the optional insurance.