But sometimes, it doesn’t take much to set a consumer off.
Sometimes, they’re just having a bad day, and when they’re asked to wait or given a routine “no,” they snap.
Anyone who doubts there are bad customers should look no further than the data compiled by the National Retail Security Survey. American retail business, it found, lost $33.5 billion to what’s euphemistically called “shrinkage” last year – losses from shoplifting, internal theft and other types of criminal activity. But the news isn’t all bad: The number is down from $36.5 billion in 2008.
Which is why you need to watch these videos. They’re great examples of how not to behave when you’re a customer. Continue reading…