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TSA watch: Is it “casual conversation” — or racial profiling?

A few minutes after Vance Gilbert’s recent flight from Boston to Washington pulled away from the gate, the aircraft made a U-turn and returned to the terminal. Authorities had a few questions for him before they could clear his flight for takeoff. What kind of book was he reading? And why hadn’t he stowed his fanny pack in the overhead bin, as a flight attendant had suggested?

When customers attack: 5 videos you’ve gotta see

Bad customer service cuts both ways.
By |October 25th, 2010|OYS|0 Comments|

Best Western offers free night after bedbug attack, but is it enough?

Patricia Lenhart's husband woke up one recent morning covered in bug bites. Bedbug bites.

What we did this weekend: America’s shark attack capital and bowled over in Oviedo

We went looking for Jaws at America's shark attack capital, New Smyrna Beach, Fla. And we found plenty of them -- in the gift shop near the beach.