“I am feeling a bit hopeless”

When Cecilia Tanaka tried to buy tickets to Japan on Expedia, she was charged twice. She filed a dispute with her credit card, thinking it was a simple misunderstanding.

It wasn’t. Neither her online agency nor her airline, ANA, saw the transaction like she did, setting her off on a long odyssey to fix the mistake. Her story offers an important lesson or two for all of us who book airline tickets online.
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