ANA

Billed twice by United Airlines for my baby

It costs approximately $245,000 to raise a child these days. It’s going to be $800 higher than that for Jacque Cuenca because United Airlines is apparently charging her twice for an infant ticket.

Gee, your daughter’s barely old enough to reach for your wallet and already the money is flying out of it.
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“I am feeling a bit hopeless”

When Cecilia Tanaka tried to buy tickets to Japan on Expedia, she was charged twice. She filed a dispute with her credit card, thinking it was a simple misunderstanding.

It wasn’t. Neither her online agency nor her airline, ANA, saw the transaction like she did, setting her off on a long odyssey to fix the mistake. Her story offers an important lesson or two for all of us who book airline tickets online.
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