The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los […]
Amtrak is raising its luggage fees on Sept. 10, the national rail carrier disclosed on its website today.
David Battas exits his first-class train halfway through the trip after numerous problems and decides to fly to his destination. He wants a refund from Amtrak. But is he entitled to one?
Here's a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I'm kinda in the middle.
Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
Lynn Prater missed her train.
One of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value. I asked Matt Hardison, Amtrak's chief for sales distribution and customer service, about the ticket troubles, and how to solve them.