Black mold in my Amtrak cabin — how about a refund?

Here’s a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I’m kinda in the middle.

Heather Ormsbee and her family of four recently took Amtrak’s California Zephyr from Salt Lake City to Chicago. But when they boarded the train, they were shocked at the conditions.
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