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A surprise $600 bill for my Mexico car rental

Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where's the proof?

The Travel Troubleshooter: Help, my Amtrak tickets were accidentally canceled

Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?

Do green airlines send their customers boxes of Styrofoam?

Doug Marshak wants to know. The airline in this case is Delta, which mailed him a box of ... well, I'll get to all that in a second.

“I do not know where else to turn”

If you're a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta's Crown Room, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.

“We really feel cheated on all levels”

If you collect frequent flier miles, you already know what happens when you don't play by the rules. You know there are exceptions to the rules. But what if you play by the rules, and still lose?

Worst. Honeymoon. Ever.

Adam Salamon's honeymoon did not go well.

“American Express has lost its mind”

On Oct. 1, the annual percentage rate on Mike Golden's American Express Platinum card will jump by about 25 percentage points.
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