“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”
Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.
Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.
What if you could make the call on the proposed merger between American and US Airways?
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.
Hey buddy, wanna sign up for a credit card?