I thought I was paying for checked luggage, not priority boarding
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake?
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments.
Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund?
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?