Bonnie Meyers booked what seemed like a great deal on an American Airlines flight from Chicago to Punta Cana during the Christmas break, and in first class, no less.
The operative words being “what seemed like.”
When she got to the gate, guess what? No first class seats.
Like many loyal frequent fliers, Sandra Bersin knows she’s doing more than flying when she’s on her preferred carrier, American Airlines. She’s also earning miles.
Except when she isn’t.
When Allen Feiglin booked first class seats for his wife and himself on a flight with American Airlines, he expected a full-service experience.
He didn’t get one. Feiglin flew from Baltimore to Los Angeles, and when he tried to arrange for special kosher meals, the airline said they weren’t being offered.
So much for first class.
I hate having to tell people, “No.” Especially people who through no fault of their own end up with a worthless airline ticket, hotel room, or cruise ticket.
MaryAnn Jane is one of those people.
All Chen-Chih Tien wanted to do on her 13-hour flight from Dallas to Narita, Japan, was have a little dinner and catch a movie or two on the in-flight entertainment system.
Is that asking too much? If you’re flying on American Airlines, apparently it is.
How “transparent” are airlines? That’s not an abstract question for David Robins, who recently found himself on an American Airlines flight with his five-months-pregnant wife.
They endured a 17-hour delay.
American offered him reasons for the hold-up, but he’s skeptical. And he’s angry. He wonders if gate agents tell you the real story when it comes to delays. He also doesn’t understand why they didn’t help him.
What can you do when a high-profile airline merger foils your travel plans and forces you to buy a last-minute airline ticket?
If you said, “Write the Great American Novel,” or “Laugh it off,” then meet Salim Bhabhrawala, today’s contestant who finds himself in the trenches of consumer advocacy.
Standard disclaimers: live case, missing details, but high entertainment value. And, let’s face it, isn’t that why you tune in every day?