AMERICAN AIRLINES

Is the American-US Airways merger delivering on its promises?

Atlantic/Shutterstock
Atlantic/Shutterstock
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.

The carrier, based in Dallas, has made some noteworthy changes since it settled a lawsuit with the Justice Department in December, clearing the new American for takeoff. Among them: revising some of its frequent-flier benefits, small but important changes to the way it sells flights, and new ticket policies.

“Significant benefits for customers are already being delivered,” says American spokesman John McDonald.
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