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Billed by American Airlines – and then billed again

Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What's the problem?

Why is US Airways so un-American?

If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn't over yet.

Beware of the half-truths airlines – and passengers – like to tell

It would be inaccurate to say that American Airlines lied to Kori Conley's friend when she tried to fix her airline ticket.

Where are the frequent flier miles I won?

Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?

What to do when your airline offends you

Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”

After brother’s death, where’s my airfare refund?

After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?

Look out! More nonsense fees are coming in 2014

One dollar.
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