Can someone please help save Viviane Tran’s honeymoon?

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.

And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
Continue reading…

At her “wit’s end” about a lost breast pump

Welcome to “From The Trenches,” a daily review of the hottest thread in our forum. It’s a raw case that’s being resolved in real time. If you can help, please jump in now.

Timothy Lee and his wife are at their “wit’s end” with American Airlines, and they need help. Right now.

“We are on day two of our vacation in Fort Walton Beach, Florida,” he says. “The airline has lost my bag and seems to not be helping or providing answers as to what our recourse is. We have a 7-month-old and our breast pump is in this bag along with all of my clothes and personal items.”
Continue reading…