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After brother’s death, where’s my airfare refund?

After Irene Reitman's brother passes away, she cancels her trip to Las Vegas. But American Airlines won't refund her fare. Why not?

Look out! More nonsense fees are coming in 2014

One dollar.

Let’s unmerge a few airlines

The Justice Department's settlement agreement with American Airlines and US Airways, which will finally allow the carriers to merge, is taking the airline industry in the wrong direction, say many travelers.

Blocking this airline mega-merger is good for travelers

The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.

Auto insurers don’t play fair with customers

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing

Why merging American Airlines with US Airways is a terrible idea

Any day now, the U.S. Department of Justice will approve the merger between American Airlines and US Airways.

Delayed by a day, and these flight vouchers aren’t gonna cut it

Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I'm considering getting involved.