How “transparent” are airlines? That’s not an abstract question for David Robins, who recently found himself on an American Airlines flight with his five-months-pregnant wife.
They endured a 17-hour delay.
American offered him reasons for the hold-up, but he’s skeptical. And he’s angry. He wonders if gate agents tell you the real story when it comes to delays. He also doesn’t understand why they didn’t help him.
What can you do when a high-profile airline merger foils your travel plans and forces you to buy a last-minute airline ticket?
If you said, “Write the Great American Novel,” or “Laugh it off,” then meet Salim Bhabhrawala, today’s contestant who finds himself in the trenches of consumer advocacy.
Standard disclaimers: live case, missing details, but high entertainment value. And, let’s face it, isn’t that why you tune in every day?
If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way from Europe, he tried to invoke EU 261, the legendary and often misinterpreted European consumer protection law. And he failed.
Yes, this feature is called Case Dismissed, but there’s a lot to be learned from our consumer missteps. With the busy summer travel season just around the corner, here’s one lesson you need to take with you: Airlines hate EU 261. Get every promise in writing or you’ll end up with nothing.
Fact: American Airlines doesn’t publish a phone number on its customer relations page.
It’s been driving the blogosphere crazy this week. It’s driving our advocates crazy. Maybe it’s driving you crazy, too.
But hang on. This could be more of a manufactured controversy than meets the eye.
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Sally Rosoff on a recent American Airlines flight from Los Angeles to Miami.
Rosoff purchased her economy class seat, believing she’d have an adequate amount of legroom, as she has in the past. But times change. She found herself on a Boeing 777 with about 31 inches of seat “pitch” — a rough measure of leg room.
If you think the merger between American Airlines and US Airways is all over but the shouting, think again.
There’s been plenty of excitement so far, from a heated congressional hearing to a controversial settlement agreement with the Justice Department in 2013, which cleared the world’s largest airline for takeoff.
If you’ve read this question once, you’ve read it a hundred times. But it never gets old, because it’s probably happened to you, too.
Ginny Foxworth and her husband flew from Orlando to Panama City, Panama, on American Airlines last month. They checked a bag. They never saw it again.