In today’s episode of the Christopher Elliott Show I talk with Charlie Leocha of the Consumer Travel Alliance about how to deal with reservations that get lost. We also discuss the odds that the Justice Department will approve the American Airlines – US Airways merger.
The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.
Although the combination, which would create the world’s largest airline, has pushed back from the gate, it’s still not cleared for takeoff. That may be a good thing for air travelers.
Folding the two companies into a single $11 billion airline may make sense on Wall Street, but some folks on Main Street still don’t see the point. Asked whether they’d approve the corporate marriage in a recent online survey by the Consumer Travel Alliance (CTA), a Washington nonprofit organization that advocates for travelers, more than two-thirds of the respondents (68 percent) said that they’d deny the companies permission to hook up.
“From a passenger’s perspective, there’s no reason to let American and US Airways merge,” says Charlie Leocha, CTA’s director. “None at all.”
Please join me Tuesday morning for a live event with Charlie Leocha, director of the Consumer Travel Alliance, to discuss the upcoming merger between American Airlines and US Airways and whether the government should block it. Here’s a related story.
The action starts at 9 a.m. EDT with a live conversation on social media. You can join in by following the hashtag #traveltuesday live on Twitter or Google Plus.
Or maybe both.
Hillen wants me to mediate his case with American Airlines after he and his wife were removed from an American Airlines flight from Santo Domingo to Miami.
When the Hillens boarded American flight 662 on Feb. 27, he asked a “steward” for help stowing his bags. The crewmember refused.
It’s not a hypothetical question — at least not entirely.
Before you answer, let’s take a look at where we are. This proposed airline merger, which has been called “inevitable” by most observers, will form America’s largest airline. Supporters say it’s a win-win, creating a stronger company with a superior route system that will better serve its customers.
Question: I’m trying to help my sister get a refund on her daughter’s non-refundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29th.
When my sister, her husband and son went to Spain to visit her, my brother-in-law was rushed to the hospital. He had been hospitalized for over a week until he was stable enough to fly back to Boston. They weren’t sure that he would survive, so my niece went home earlier than expected.
My sister could really use the refund to help pay medical bills.
I looked at American’s web page and it said there are exceptions to the non-refundable ticket. I thought this would apply to my sister’s flight. When I called American Airlines I was told that it would cost $250 to exchange the ticket, but the ticket was only worth $87. The ticket was virtually worthless.
Question: I recently booked an American Airlines flight on CheapOAir.com from Kansas City to the Virgin Islands to attend my brother’s wedding.
We were issued electronic tickets and our itinerary was confirmed with reservation ID and a booking number. Our credit card was charged $1,643.