Is this a completely lost cause?

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
Continue reading…

A real frequent flier fiasco

Trying to book a flight using frequent flier miles ins’t as easy as it used to be. It’s difficult to find anything, and if you do, the flight available is usually not the most convenient.

But what happened when I was able to use frequent flier miles for a flight last weekend?

Nothing good. And that’s putting it mildly. Continue reading…

A pet peeve with American Airlines

Morgan Borders and her husband are both on active duty in the Air Force. Their specific jobs and schedules rarely afford them the opportunity for personal travel.

But when Borders needed to travel from Richmond, Va., to San Francisco to visit a dying relative, she purchased a ticket on American Airlines. She planned to take her pets along.

American had other ideas about that. Continue reading…