When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?
If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]
Joyce Zaritsky’s case is almost certainly impossible to solve. But you know me – I’m a sucker for seemingly intractable […]
After Geoff Shaughnessy’s flight from Chicago to Palm Beach is canceled, he’s rebooked on another carrier. Oh wait – not […]
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
If Bonnie Kaster didn’t know that an airline’s published schedule is meaningless, she does now.
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only […]