AMERICAN AIRLINES

AAvoid at all costs

How far will travelers go to avoid the world’s largest airline? Austin Wolff paid an extra $360 to stay away from American Airlines, flying from Albuquerque, N.M., to Jacksonville, Fla., on Delta Air Lines on a recent holiday weekend.
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Never mind, American Airlines — just send me a refund!

Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.

In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?

I’ll let you decide.
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Is this a completely lost cause?

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
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