AMERICAN AIRLINES

The American way of following European consumer protection laws

If I’ve seen Lee Wendkos’s case once, I’ve seen it a hundred times. Delayed on his way to Europe, he tried to invoke EU 261, the legendary and often misinterpreted European consumer protection law. And he failed.

Yes, this feature is called Case Dismissed, but there’s a lot to be learned from our consumer missteps. With the busy summer travel season just around the corner, here’s one lesson you need to take with you: Airlines hate EU 261. Get every promise in writing or you’ll end up with nothing.
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An airline seat dispute quickly spirals out of control

Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.

Worth purchased her economy class seat, believing she’d have an adequate amount of legroom, as she has in the past. But times change. She found herself on a Boeing 777 with about 31 inches of seat “pitch” — a rough measure of leg room.
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Can someone please help save Viviane Tran’s honeymoon?

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve scraped together 240,000 Dividend Miles for the occasion to splurge for first-class seats.

And then they received the email. The one saying their flight schedule had changed. The one that threatens to destroy their carefully-planned postnuptial vacation. And they need your help fixing it — now.
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At her “wit’s end” about a lost breast pump

Welcome to “From The Trenches,” a daily review of the hottest thread in our forum. It’s a raw case that’s being resolved in real time. If you can help, please jump in now.

Timothy Lee and his wife are at their “wit’s end” with American Airlines, and they need help. Right now.

“We are on day two of our vacation in Fort Walton Beach, Florida,” he says. “The airline has lost my bag and seems to not be helping or providing answers as to what our recourse is. We have a 7-month-old and our breast pump is in this bag along with all of my clothes and personal items.”
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