When Jim Galindo and his wife boarded their American Airlines flight from Chicago to Kansas City, they were surprised to discover that there were no seat belt extensions for their infant son, who was a lap child.
They’d just flown from Australia on Qantas, British Airways and Cathay Pacific, where seat belt extensions were provided.
Carlos Conde is a longtime AAdvantage member, traveling weekly for work and often for leisure, as well. He’d racked up 600,000 miles, 16 eVIP upgrades and had executive platinum status.
He was also a US Airways dividend miles member with elite status.
When the two airlines merged, Conde’s programs were combined into a new AAdvantage account with all miles, status and upgrades. But last month, he was contacted by American Airlines’ “corporate security” department and notified that he had been expelled from not one, but both programs, with virtually no recourse for appeal.
Bonnie Meyers booked what seemed like a great deal on an American Airlines flight from Chicago to Punta Cana during the Christmas break, and in first class, no less.
The operative words being “what seemed like.”
When she got to the gate, guess what? No first class seats.
Like many loyal frequent fliers, Sandra Bersin knows she’s doing more than flying when she’s on her preferred carrier, American Airlines. She’s also earning miles.
Except when she isn’t.
When Allen Feiglin booked first class seats for his wife and himself on a flight with American Airlines, he expected a full-service experience.
He didn’t get one. Feiglin flew from Baltimore to Los Angeles, and when he tried to arrange for special kosher meals, the airline said they weren’t being offered.
So much for first class.
I hate having to tell people, “No.” Especially people who through no fault of their own end up with a worthless airline ticket, hotel room, or cruise ticket.
MaryAnn Jane is one of those people.
All Chen-Chih Tien wanted to do on her 13-hour flight from Dallas to Narita, Japan, was have a little dinner and catch a movie or two on the in-flight entertainment system.
Is that asking too much? If you’re flying on American Airlines, apparently it is.