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    They didn’t keep their published schedule – why do we have to pay?

They didn’t keep their published schedule – why do we have to pay?

It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no […]

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    Does flying poodle deserve a straight answer about his carrier?

Does flying poodle deserve a straight answer about his carrier?

Ed Zielinski isn’t a novice flier and neither is his 15-year-old poodle. This year alone, Zielinski, his wife, and their […]

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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

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    What is this “thing” in my airline meal – and what are you going to do about it?

What is this “thing” in my airline meal – and what are you going to do about it?

If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need […]

Can you fix American Airlines’ loyalty program?

Joyce Zaritsky’s case is almost certainly impossible to solve. But you know me – I’m a sucker for seemingly intractable […]

Why won’t American refund my flight?

After Geoff Shaughnessy’s flight from Chicago to Palm Beach is canceled, he’s rebooked on another carrier. Oh wait – not […]

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    “Even though some folks might not believe it, airlines have a heart”

“Even though some folks might not believe it, airlines have a heart”

Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.