AMERICAN AIRLINES

What do you mean my ticket was canceled?

That’s exactly what Johnny Kuan thought when he tried to print his boarding pass at an airport kiosk recently. He was returning from St. Thomas to JFK on American Airlines.

Canceled? Had he passed through the Bermuda Triangle on the way down?
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Kicked out of two frequent flier programs at once — now what?

Carlos Conde is a longtime AAdvantage member, traveling weekly for work and often for leisure, as well. He’d racked up 600,000 miles, 16 eVIP upgrades and had executive platinum status.

He was also a US Airways dividend miles member with elite status.

When the two airlines merged, Conde’s programs were combined into a new AAdvantage account with all miles, status and upgrades. But last month, he was contacted by American Airlines’ “corporate security” department and notified that he had been expelled from not one, but both programs, with virtually no recourse for appeal.
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