Talk about adding insult to injury.
This morning's big news -- some observers have even called it "shocking" -- is that discount carriers Southwest Airlines and AirTran Airways are headed to the altar in a $1.4 billion merger.
I usually leave the stories about site redesigns to my capable friends over at Tnooz, but during the last 24 hours I've caught wind of two airline site upgrades (at least that's what they're calling it) that could affect your next trip.
Nine months isn't the longest someone has had to wait for an airline ticket refund, but for Chris Dich, it was long enough, thanks very much. (I've had cases that took two years.)
Maybe it was the appearance of the fabled Google Phone -- also called the Nexus One -- over the weekend. Then again, maybe it's all this recent talk about cloud computing, and the potentially game-changing Chrome operating system.
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn't the kind of confirmation she expected.
AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer's satisfaction. And when it doesn't? Here are a few helpful resources.