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Help, my AirTran tickets expired — is my money gone forever?

Talk about adding insult to injury.
  • Buh-bye, bag fees? What the Southwest-AirTran merger really means for passengers
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    Buh-bye, bag fees? What the Southwest-AirTran merger really means for passengers

Buh-bye, bag fees? What the Southwest-AirTran merger really means for passengers

This morning's big news -- some observers have even called it "shocking" -- is that discount carriers Southwest Airlines and AirTran Airways are headed to the altar in a $1.4 billion merger.

Two airline sites hit “reboot” — but is it for the better?

I usually leave the stories about site redesigns to my capable friends over at Tnooz, but during the last 24 hours I've caught wind of two airline site upgrades (at least that's what they're calling it) that could affect your next trip.

The ticket refund that took forever and a day

Nine months isn't the longest someone has had to wait for an airline ticket refund, but for Chris Dich, it was long enough, thanks very much. (I've had cases that took two years.)

A few random thoughts about in-flight Wi-Fi, cloud computing and connectivity

Maybe it was the appearance of the fabled Google Phone -- also called the Nexus One -- over the weekend. Then again, maybe it's all this recent talk about cloud computing, and the potentially game-changing Chrome operating system.

Here’s a receipt for your airline ticket (PS, you don’t have a ticket)

Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn't the kind of confirmation she expected.

AirTran Airways

AirTran has a fairly decent reputation for customer service, even for a discount airline that charges for almost everything (including seat reservations). Complaints tend to get resolved quickly, and to the customer's satisfaction. And when it doesn't? Here are a few helpful resources.
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