AIRPORT

The 10 worst airports for summer delays

If you’re planning to fly to New York in June, brace for big delays.

The Big Apple’s three major airports — Newark, LaGuardia, and JFK — hold the dubious honor of having the worst summer slowdowns, a new survey by Milecards.com concludes. Only about two-thirds of the flights into those airports were on time.
Continue reading…


Locked out of the parking lot at Newark – can I get a refund?

Cynthia Farmer/Shutterstock
Cynthia Farmer/Shutterstock
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.

So when someone does call me about a parking problem, I pay attention. Which is exactly what I did when I heard from Peter Gildenhuys, who recently parked his vehicle at an off-airport parking lot in Newark.

Getting it to the parking lot wasn’t a problem. Getting it off the lot? Problem.
Continue reading…


Hey United, there are two Charlestons — learn to tell ’em apart

charlestonDon’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.

I’m not sure if his problem, which involves a series of unfortunate events at the airport leading to an abbreviated anniversary celebration, is fixable. But there’s plenty to learn for those of us watching from the sidelines. (And who knows, maybe the airline will do the right thing?)

If nothing else, Shah’s case shows the need to be very specific when you’re dealing with air travel arrangements. Otherwise you could end up missing your plane. Or flying to the wrong continent.
Continue reading…


Sick restaurant surcharges you shouldn’t have to pay — or should you?

Ilolab/Shutterstock
Ilolab/Shutterstock
Ward Chartier almost choked on his breakfast croissant he ordered at Oakland International Airport recently.

The reason for his consternation: an item on the bill that he thought he recognized, but hoped he didn’t.

It said, “EmpBen_Srchg” and it came to 12 cents, or about 2 percent of his bill.

“I interpret this to be employee benefit surcharge,” says Chartier, a consultant who lives in San Ramon, Calif. He asked me if I knew anything about the mysterious fee.

I didn’t, so I asked Oakland Airport.
Continue reading…