Here’s a real shocker: New York’s airports are the most miserable in the United States, according to a new study. They’ll also be among the worst during a summer that promises to test the patience of air travelers like never before. Continue reading…
We didn’t know why RoseMarie Jonasson needed the name of the parking complaints division at Sacramento International Airport. Maybe someone broke into her car while she was away on a trip. Maybe someone had vandalized her vehicle.
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
So when someone does call me about a parking problem, I pay attention. Which is exactly what I did when I heard from Peter Gildenhuys, who recently parked his vehicle at an off-airport parking lot in Newark.
Getting it to the parking lot wasn’t a problem. Getting it off the lot? Problem. Continue reading…
Don’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.
I’m not sure if his problem, which involves a series of unfortunate events at the airport leading to an abbreviated anniversary celebration, is fixable. But there’s plenty to learn for those of us watching from the sidelines. (And who knows, maybe the airline will do the right thing?)
If nothing else, Shah’s case shows the need to be very specific when you’re dealing with air travel arrangements. Otherwise you could end up missing your plane. Or flying to the wrong continent. Continue reading…
It’s every parent’s worst nightmare. You arrive at the airport to fly home from your family vacation, and something goes wrong — terribly wrong — at the TSA screening area.
It happened to Susan Bruce recently when she flew from Phoenix to Dallas with her husband, teenage son and daughter.
“When we got to security, my son went first in line through the X-ray machine and TSA flagged him for the hand swab test,” she remembers. “While the rest of the family was stuck on the other side of the X-ray machine, my son was pulled aside for supposedly having a positive result for explosives.”
Bruce, who lives in Dallas and is a mathematician by training and a homemaker, is certain it was a misunderstanding. Her son is no terrorist, she says. He’s a clean-cut honor student. Continue reading…
Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers, from the “get-alongs” to the dissidents to the folks who think the rules don’t apply to them.
Just last week at the crowded Orlando airport, I had a front-row ticket to a confrontation between a young woman and a TSA screener.
Young woman: “I don’t want to be X-rayed.”
Screener: “We don’t use X-rays.”
Young woman: “I don’t want to be scanned, either.”
Andy deLivron says he’s no threat to aviation security. But he flies with box cutters in his checked luggage — the same weapon used by the 9/11 terrorists. And he recently packed the sharp tools in the wrong suitcase.
By the time deLivron, a sales manager from Pottersville, NY, realized the box cutters had been misplaced in his carry-on bag, it was too late. He was already past the TSA screening area at Dallas Love Field and boarding his flight to Orlando, where he planned to catch a connecting flight to Albany, NY.
DeLivron missed his connection and had to spend the night in Orlando.
“But now I had a problem toss the knife or try to get it home in my carry-on bag,” he says. “I decided if I could place the knife on edge in my carryon it would be highly likely that security would miss it again. Sure, enough I was right. My carryon went right on through in Orlando.” Continue reading…
Intrusive airport searches are just fine with a majority of air travelers. They also think the TSA has singlehandedly prevented a 9/11 repeat, and that critics of the agency’s current practices are nothing more than “anxious advocates.”
At least that’s the impression you might be left with if you read a recent editorial in the Chicago Tribune and other surprisingly favorable mentions in the mainstream media. Even amid the sequestration slowdowns, we’re big fans of the TSA.
Connect the dots, and the conclusion is inescapable: There’s a silent majority of Americans who really do believe the TSA is the “gold standard” in aviation security, as the TSA’s John Pistole recently proclaimed. We’re safer today because of the TSA, and out in flyover country we feel nothing but gratitude toward America’s airport sentries, who are the last line of defense against terrorism. Continue reading…