AIRPORT

Locked out of the parking lot at Newark – can I get a refund?

Cynthia Farmer/Shutterstock
Cynthia Farmer/Shutterstock
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.

So when someone does call me about a parking problem, I pay attention. Which is exactly what I did when I heard from Peter Gildenhuys, who recently parked his vehicle at an off-airport parking lot in Newark.

Getting it to the parking lot wasn’t a problem. Getting it off the lot? Problem.
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Hey United, there are two Charlestons — learn to tell ’em apart

charlestonDon’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.

I’m not sure if his problem, which involves a series of unfortunate events at the airport leading to an abbreviated anniversary celebration, is fixable. But there’s plenty to learn for those of us watching from the sidelines. (And who knows, maybe the airline will do the right thing?)

If nothing else, Shah’s case shows the need to be very specific when you’re dealing with air travel arrangements. Otherwise you could end up missing your plane. Or flying to the wrong continent.
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Sick restaurant surcharges you shouldn’t have to pay — or should you?

Ilolab/Shutterstock
Ilolab/Shutterstock
Ward Chartier almost choked on his breakfast croissant he ordered at Oakland International Airport recently.

The reason for his consternation: an item on the bill that he thought he recognized, but hoped he didn’t.

It said, “EmpBen_Srchg” and it came to 12 cents, or about 2 percent of his bill.

“I interpret this to be employee benefit surcharge,” says Chartier, a consultant who lives in San Ramon, Calif. He asked me if I knew anything about the mysterious fee.

I didn’t, so I asked Oakland Airport.
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Is my 15-year-old son a terrorist?

Yganko/Shutterstock
Yganko/Shutterstock
It’s every parent’s worst nightmare. You arrive at the airport to fly home from your family vacation, and something goes wrong — terribly wrong — at the TSA screening area.

It happened to Susan Bruce recently when she flew from Phoenix to Dallas with her husband, teenage son and daughter.

“When we got to security, my son went first in line through the X-ray machine and TSA flagged him for the hand swab test,” she remembers. “While the rest of the family was stuck on the other side of the X-ray machine, my son was pulled aside for supposedly having a positive result for explosives.”

Bruce, who lives in Dallas and is a mathematician by training and a homemaker, is certain it was a misunderstanding. Her son is no terrorist, she says. He’s a clean-cut honor student.
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The five kinds of people you meet at an airport screening area

Brian Jackson/Shutterstock
Brian Jackson/Shutterstock

Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers, from the “get-alongs” to the dissidents to the folks who think the rules don’t apply to them.

Just last week at the crowded Orlando airport, I had a front-row ticket to a confrontation between a young woman and a TSA screener.

Young woman: “I don’t want to be X-rayed.”

Screener: “We don’t use X-rays.”

Young woman: “I don’t want to be scanned, either.”

Screener: “Then you’ll get a pat-down.”
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Why it’s time for airport screening to come full circle

hyxdil/Shutterstock
hyxdil/Shutterstock
Andy deLivron says he’s no threat to aviation security. But he flies with box cutters in his checked luggage — the same weapon used by the 9/11 terrorists. And he recently packed the sharp tools in the wrong suitcase.

By the time deLivron, a sales manager from Pottersville, NY, realized the box cutters had been misplaced in his carry-on bag, it was too late. He was already past the TSA screening area at Dallas Love Field and boarding his flight to Orlando, where he planned to catch a connecting flight to Albany, NY.

DeLivron missed his connection and had to spend the night in Orlando.

“But now I had a problem toss the knife or try to get it home in my carry-on bag,” he says. “I decided if I could place the knife on edge in my carryon it would be highly likely that security would miss it again. Sure, enough I was right. My carryon went right on through in Orlando.”
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Airport security can be better — and here’s how

1-IMG_0461It’s been more than a decade since the creation of the Transportation Security Administration, the agency assigned to protect America’s transportation systems.

Almost from the beginning, a small group of activists have kept a vigilant eye on the agency. When TSA agents pilfered your luggage, they spoke up. When the blueshirts forced us through inadequately tested scanners, they said something. When agents treated us like prison inmates, they fired up their laptop computers and they wrote.
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A silent majority sounds off about airport security

Wang Song/Shutterstock
Wang Song/Shutterstock

Intrusive airport searches are just fine with a majority of air travelers. They also think the TSA has singlehandedly prevented a 9/11 repeat, and that critics of the agency’s current practices are nothing more than “anxious advocates.”

At least that’s the impression you might be left with if you read a recent editorial in the Chicago Tribune and other surprisingly favorable mentions in the mainstream media. Even amid the sequestration slowdowns, we’re big fans of the TSA.

Connect the dots, and the conclusion is inescapable: There’s a silent majority of Americans who really do believe the TSA is the “gold standard” in aviation security, as the TSA’s John Pistole recently proclaimed. We’re safer today because of the TSA, and out in flyover country we feel nothing but gratitude toward America’s airport sentries, who are the last line of defense against terrorism.
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