We didn’t know why RoseMarie Jonasson needed the name of the parking complaints division at Sacramento International Airport. Maybe someone broke into her car while she was away on a trip. Maybe someone had vandalized her vehicle.
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
So when someone does call me about a parking problem, I pay attention. Which is exactly what I did when I heard from Peter Gildenhuys, who recently parked his vehicle at an off-airport parking lot in Newark.
Getting it to the parking lot wasn’t a problem. Getting it off the lot? Problem. Continue reading…
Don’t get your Charlestons confused. United Airlines did, and look at where it got Mo Shah and his family.
I’m not sure if his problem, which involves a series of unfortunate events at the airport leading to an abbreviated anniversary celebration, is fixable. But there’s plenty to learn for those of us watching from the sidelines. (And who knows, maybe the airline will do the right thing?)
If nothing else, Shah’s case shows the need to be very specific when you’re dealing with air travel arrangements. Otherwise you could end up missing your plane. Or flying to the wrong continent. Continue reading…