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The DOT hears our SOS

It turns out that all the negative things that happened to air travelers in 2010 - invasive body scans, multiplying fees, erupting volcanoes - were offset by at least one positive change: an increasingly passenger-friendly Transportation Department.

New on the wiki: airline industry contacts

It is only appropriate that the first category to appear on the On Your Side wiki is for the airline industry. I started researching the contacts for airlines a few years ago, and the files, which I published on my site, changed the way customers interact with their carrier. Changed it for the better, hopefully.

Ray LaHood: “We’re in the era of full disclosure”

In part two of their interview with Transportation Secretary Ray LaHood, Christopher Elliott and Charlie Leocha explore the new tarmac-delay restrictions for airlines and pending rules for the disclosure of surcharges, such as baggage fees, that have spread through the airline industry.
  • Gifts from the above: 7 presents we wish the airlines would give us
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    Gifts from the above: 7 presents we wish the airlines would give us

Gifts from the above: 7 presents we wish the airlines would give us

This was supposed to be a feel-good column for the holidays, where I asked readers what kind of presents they wanted from the travel industry, and all of the resulting good tidings left us warm and fuzzy. And then I talked with you.

And the award for tardiest airline of the summer goes to …

... American Airlines, according to a report released late today by FlightStats. Less than two-thirds of its flights -- 64.55 percent -- were considered on-time. An eye-popping 16.20 percent of its flights were more than 44 minutes late.

Who gives a hoot about 14 CFR Part 234? You should

Five people. That's how many bothered to comment on the Transportation Department's latest rulemaking proposal that would force airlines to report more details about delays. If you're not shocked - no, outraged - by that number, read on. You will be.

It’s official: airlines must double compensation for bumped passengers

Just in time for the busy summer travel season, the Transportation Department this morning announced a series of steps designed to calm the frayed nerves of air travelers, including a new rule that doubles the limit on compensation airlines must pay passengers who are involuntarily bumped from their flight.
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