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    Can you handle the truth about shrinking airline seats and baggage fees?

Can you handle the truth about shrinking airline seats and baggage fees?

“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from […]

Is it time for minimum airline seat standards?

It’s not your imagination. Airline seats are shrinking.

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    She says she paid for a first-class ticket, so why didn’t she get one?

She says she paid for a first-class ticket, so why didn’t she get one?

When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was […]

Seated next to a pooch on a plane? Too bad

Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited […]

These travel double standards have gotta go!

You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too.

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    The rise of the insincere travel offer – and what to do about it

The rise of the insincere travel offer – and what to do about it

Before Brenda Galindo retired to Winterville, N.C., Continental Airlines made her a promise: The frequent flier miles she’d earned from […]

Maybe your travel standards are too low

Incredible customer service and travel used to be more or less synonymous. Not anymore.