Are airlines under-compensating you?

What if I told you that your airline owed you money? What if I said it effectively overbills every American […]

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]

How to find hidden fees: 3 secrets no company wants you to know

“Gotcha” fees are everywhere, waiting for the right moment to pounce. Don’t believe me? Just ask Rich Grabowski, who recently […]

A missing vacation refund mystery – and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out […]

These airlines are the poster children for bad service

When you have a customer service problem with a company, it can usually be cleared up with a quick phone […]

Boycott this? It may not do you any good

When his favorite Las Vegas resort began charging a mandatory $14-per-day resort fee recently, Tom Alderman vowed he’d never return. […]