Sue Marcus was looking for a flight from Washington to Tulsa.
Instead, she found trouble.
Every time the American Airlines Web site asked her to select a return flight, it came back with an error message saying that the fare she’d selected was “no longer available.” She phoned the airline to finish the reservation. “A customer service agent told me that she couldn’t use the same Web system that the public sees, though she found a fare that was $50 higher than the flight I’d originally chosen,” says Marcus, a retired government worker from Fairfax, Va. Continue reading…
If you said “anything” then you’re probably going to love flying in the future. It’s a place that will be filled with steals and deals, and for a lucky few who take their time to study the system, you’ll be able to travel for next to nothing.
I’m reminded of that whenever I hear from readers like Heidi Fox. Her husband tried to switch his United Airlines ticket from Chicago to Orlando to an earlier flight on the same day, and an airline representative assured him he’d only have to pay a $75 change fee.
But what the rep apparently didn’t say is that Fox’s husband would have to shell out a $744 fare difference, too.
“It was only after he received the emailed receipt that he was made aware of the $744 cost differential,” she says. Continue reading…
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
Cruise refunds can be an endless source of frustration for travelers like Jeff Grill’s in-law’s, who missed their Holland America ship in Venice, Italy, recently. They knew they were going to lose the value of their cruise. But their airfare? When Holland America pocked that, they were surprised.
Under Holland America’s cruise contract — the legal agreement between you and the the company — any airfare refund should have been passed along to the customer. Rule 4 says, “[If] the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid or cruise only credit.”