The U.S. House of Representatives’ suspension calendar is an unlikely ground zero for a midsummer battle over airline ticket advertising. But then, almost nothing about the oddly named Transparent Airfares Act, a bill championed by the domestic airline industry, has followed a likely trajectory. Continue reading…
At best, the proposed Transparent Airfares Act of 2014, a bipartisan bill introduced this month in Congress, would open a window into the many taxes and mandatory fees attached to your airline ticket — charges that the airline industry believes you should know about.
At worst, the proposed law would give airlines a license to quote an artificially low ticket price, undoing years of regulatory efforts to require the display of a full fare. And if the bill passes, critics fear that an airline could quote you an initial base ticket price, minus any taxes and government fees, leaving you with the mistaken impression that your total airfare is far cheaper than it is. Continue reading…
One way or another, the way you buy an airline ticket is about to change.
Behind the scenes, the propellerheads who create your fares are working on a smarter way to sell tickets. The airline industry is developing technology standards that could serve up a special fare intended only for you, based on how often you fly, where you live, your gender, age or marital status. But online travel agencies and consumer advocates are skeptical of customization.
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
Well, one of them was Kauffman’s.
Cruise lines like Celebrity have a customer-service protocol that they follow in the event of a cancellation. While these standards address almost every vacation, there is no one-size-fits-all fix. Someone inevitably feels they’ve been short-changed, and that’s why Kauffman contacted me. Continue reading…
Sue Marcus was looking for a flight from Washington to Tulsa.
Instead, she found trouble.
Every time the American Airlines Web site asked her to select a return flight, it came back with an error message saying that the fare she’d selected was “no longer available.” She phoned the airline to finish the reservation. “A customer service agent told me that she couldn’t use the same Web system that the public sees, though she found a fare that was $50 higher than the flight I’d originally chosen,” says Marcus, a retired government worker from Fairfax, Va. Continue reading…
If you said “anything” then you’re probably going to love flying in the future. It’s a place that will be filled with steals and deals, and for a lucky few who take their time to study the system, you’ll be able to travel for next to nothing.
I’m reminded of that whenever I hear from readers like Heidi Fox. Her husband tried to switch his United Airlines ticket from Chicago to Orlando to an earlier flight on the same day, and an airline representative assured him he’d only have to pay a $75 change fee.
But what the rep apparently didn’t say is that Fox’s husband would have to shell out a $744 fare difference, too.
“It was only after he received the emailed receipt that he was made aware of the $744 cost differential,” she says. Continue reading…
Cruise refunds. There, didn’t your blood pressure just go up? Mine sure did.
Cruise refunds can be an endless source of frustration for travelers like Jeff Grill’s in-law’s, who missed their Holland America ship in Venice, Italy, recently. They knew they were going to lose the value of their cruise. But their airfare? When Holland America pocked that, they were surprised.
Under Holland America’s cruise contract — the legal agreement between you and the the company — any airfare refund should have been passed along to the customer. Rule 4 says, “[If] the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid or cruise only credit.”