With Superstorm Sandy bearing down on the New York area last fall, Monica Greene sent a concerned email to their Airbnb host in Jersey City. The host told her she could cancel her reservation in light of the looming natural disaster.
What her host didn’t say — but Greene now knows — is that the homeowner intended to keep her money. All of it.
“Our airline gave us full credit on our tickets,” she says. “Airbnb refunded its part of the fee, but she kept $1,500. I am wondering if there is any other recourse for us?”