JetBlue’s “classy and professional” move for disabled passenger in need

Here’s a pick-me-up story for a Monday morning: Penny Parrish’s niece bought a roundtrip ticket to Florida to visit her ailing father late last year, but when he died and she asked to return home early, JetBlue Airways charged her a ticket change fee.

Parrish’s niece is deaf, so she suspects there may have been a communication problem at the airport. That’s when she discovered a rarely-used list of JetBlue contacts on my site.
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