American Airlines knows how to contact Mary Ann Hall. And it does. Often. She gets fare sale notices and credit card pitches from the airline regularly, which doesn't surprise her -- she's been an AAdvantage member since almost the very beginning.
Reactivate this: After airline cancels miles, frequent flier promises “I’ll never fly American again”
When American Airlines stripped 43,000 miles from Peter DeForest's frequent flier account because of "inactivity" it offered to return them if he signed up for one of its email offers.
If you're an American Airlines frequent flier, you might want to check your last mileage statement. There's evidence the airline is shortchanging its passengers by a mile or two per flight -- a potential savings of tens of millions of points a year to the company.