Lynn Friedman’s daughter, Emma, became violently ill during her family vacation to Secrets Maroma Beach Riviera Cancun. When she returned to the States, she was hospitalized for five days. The diagnosis: acute food poisoning.
“Based on the timing and the test results, the doctors are convinced that she was poisoned at the resort,” says Friedman.
She wants a refund for her vacation from either her travel agent, tour operator or the resort. But so far, her efforts have come up short.
“No one will claim responsibility,” she says.
Friedman wants me to help. But as I review the details of her case, I’m not sure who to ask for relief — or even where to start. And that’s where you come in, dear readers. Please tell me what to do with this one.
The visit, which happened in April, was supposed to be a relaxing family vacation. But shortly after their arrival, Emma started to feel sick.
“We knew Emma was ill on the trip,” explains Friedman. “But we did not understand the cause.”
Emma had her own room, and wanted to give her family space to enjoy their much-needed vacation. Friedman says, in retrospect, her daughter was probably more ill than they suspected.
“She simply carried on and told us she didn’t feel like eating. Only on the plane home was it clear that she was very ill. I took her to the doctor our first day back home,” she says.
The doctors back in the States said she had Salmonella. That’s no tummy ache — more than 400 people die of Salmonella every year.
Friedman says she’s certain the resort is to blame, because the family only ate at the hotel.
For the last six weeks, I have devoted hours of my time and much emotional energy emailing and faxing two managers at Secrets Maroma, a supervisor at Apple Vacations, and two individuals (the travel agent and the owner of the company) at Travel House of Barrington.
I have sent medical records (including the test results and diagnosis, dates of hospitalization, etc.) and impassioned letters.
My daughter has been suffering terribly, we have spent a huge amount of time and a great deal of money because of someone else’s inappropriate behavior, and we cannot seem to receive the compensation we believe we deserve.
It is so unjust to poison someone and get off scot-free.
Friedman’s demand is simple: She wants her $5,753 back, which represents the entire amount she spent on her all-inclusive vacation package.
She believes the hotel is trying to throw her case out on a technicality.
In my distress, I accidentally told the hotel that Emma was poisoned at our first meal at the resort; I later corrected that error and told them that she was poisoned at the hotel on our first full day there. They used that understandable error as the excuse to throw out our LEGITIMATE case.
So far, her travel agency has asked her to fill out a medical claim form, but Friedman says she already has medical insurance. She just wants her money back.