Why doesn’t Caremark care about my insulin pump?
First, Caremark agrees to cover Ben Schwartz’s insulin pump. Then it refuses. Is there anything he can do to make Caremark honor its word?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
First, Caremark agrees to cover Ben Schwartz’s insulin pump. Then it refuses. Is there anything he can do to make Caremark honor its word?
How does a consumer advocate resolve his own dispute with a company? So glad you asked. If you’re a real advocate, you don’t flash your card. Oh no, that would be too easy. To measure your Advocate-Fu, you have to dress like a civilian and then use the strategies you’ve mastered to make things right.
When Mike Barco’s new steering unit needs to be replaced, he turns to the manufacturer for help. Why can’t he get an answer?
Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill?
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help?
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge.
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?