What’s with all of these tolls on my car rental bill?
After he returns his Budget rental in New York, Jamal Alqiwani gets a shocker: a $729 bill for car rental tolls he’s already paid. Should he have to pay twice?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
After he returns his Budget rental in New York, Jamal Alqiwani gets a shocker: a $729 bill for car rental tolls he’s already paid. Should he have to pay twice?
Neil Katz’s once-in-a-lifetime photo is lost and neither his cruise line nor the professional photographers on board can help him find it. Can this advocate help locate these lost photos?
Jackie Moellers’ Panasonic microwave doesn’t work, even though it’s just two years old. The manufacturer wants her to pay for the repairs, but Moellers doesn’t think she should have to. Who’s right?
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
After Home Depot installs the wrong carpet on Monica Krupinski’s stairs, she asks for a refund or a fix. But is she entitled to either? And if so, how does she get it?
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state. The company won’t return the money. Is there any hope for him?
Why is DirecTV offering — and then rescinding — Donavon Frater’s premium subscription TV package? The company doesn’t have a clue. Time to call for help.
When Kenneth Nicely ships a computer to a friend, it arrives in pieces. When he tries to file a claim for damages, he gets the runaround. Should he write off the $400 he lost?
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed?
Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate.