Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can Venmo really freeze my account like this?
Venmo just froze Joshua Hethcoat’s account — along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?
I just want the dealership to fix my car!
Robbyn Parker just wants his dealership to fix the car. But now the company is ignoring his plea for help.
I hate these instant veneers! How do I return them?
If you’re thinking of ordering instant veneers online for $69, you may want to read about Nechama Robinson’s experience. She hated the instant veneers she recently purchased and just wants to return them. Despite a “100 percent” money-back guarantee, both PayPal and the company that sold her the veneers are balking at a refund. Is she just stuck?