When your commanding officer says you can’t take a scheduled vacation, you have no choice.
When an online travel agency or an airline immediately responds “no” to a request for a refund, you do have a choice.
Marcy Billington’s son is a second lieutenant in the U.S. Army, stationed at Fort Polk Army Base in Louisiana. His brother is a high school football coach in Spring Green, Wis.
After booking a United Airlines ticket through Expedia to attend one of his brother’s football games, the lieutenant learned he was needed at Fort Polk that day and was forced to cancel his ticket. But Billington purchased insurance with his ticket, so he thought he was covered and would get his $404 back without a problem.
He was wrong.