Whenever you pay Delta Air Lines to fly, you’re putting money in the corporate pockets of an airline that seeks to deceive, confuse and mislead you.
Let me count Delta’s evil ways.
When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident?
Who’s responsible for the vacation John Counts paid for but didn’t receive?
More importantly, who’s responsible for fixing it?
I know about today’s case from the trenches of consumer advocacy because it happened to me.
It’s a car rental damage claim. And guess what? It just got fixed.
Frequent flier programs have always been complicated and at times seemingly irrational, even for frequent fliers and travel agents.
But United’s new MileagePlus program takes it to a whole new level, since travelers who care about both Elite Status and award tickets now have to consider three different numbers for each trip.
No joke. And two out of three of those numbers are not obvious.
Last week, KLM flight attendants put out a fire in an overhead compartment caused by a lithium-ion battery in passenger’s hand luggage’ on flight from Amsterdam to Bangkok.
Mobile phones, laptops and tablet computers are powered by lithium batteries.
A KLM spokesperson said the incident occurred when the Boeing 777 carrying 321 passengers plus crew was taxiing to its gate at Bangkok International Airport after flying in from Amsterdam.
Mexico doesn’t need any more bad press. Between drug violence and natural disasters, it’s had enough, thanks very much.
All of which makes Dave Dudar’s story so difficult for him to tell — and for me to write.
Dudar has been a frequent visitor to Cancun since 1998. He’s also worked in the tourism industry as a former marketing official for Meet College Park Georgia, the convention and visitors bureau for the Georgia city that houses Hartsfield-Jackson Atlanta International Airport, as well as with Vail Resorts and United Airlines.
“This is the fourth time I have rented a car in this country in four years,” he told me.
It is probably the last.