When an American Airlines passenger is delayed 14 hours, can he hope for international standards of goodwill?

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Miguel Rasinger and his wife were scheduled to fly home to Peru on American Airlines, but their original flight was canceled for “technical reasons,” and they were rebooked for the following day. The departure of their second flight was delayed for 14 hours; as a result, they arrived in Lima a full 38 hours later than originally booked. Continue reading…