Answer: Casual Male XL should have honored a valid coupon and it shouldn’t have charged you for a purchase you didn’t make.
This is a real comedy of errors: An invalid coupon that you were allowed to use and an arbitrary cancellation and then a forcible re-purchase of a gift card. My head is spinning!
In order to fix this, let me separate these two issues. At my suggestion, you sent a brief, polite email to Casual Male XL, asking about the coupon.
It responded in writing, saying the coupon was valid for a “very specific customer group” and not the entire big and tall customer base. It was illegally distributed by coupon websites and therefore, the coupon was canceled.
“There were many individuals who fraudulent attempted to use the coupon multiple times,” the company said in a statement.
In other words, Casual Male was targeting a specific group of customers with the coupon — perhaps a single ZIP code or mailing list — but somehow, the coupon code got released into the wild for anyone to use. So he company simply canceled it. Sorta.
Is that fair? I don’t know. I can tell you that $75 off a purchase of $100 or more is ridiculously good, and if enough customers take advantage of it, the company would have to declare bankruptcy. The 20-percent-off offer makes up for it a little.
As to your second problem, that kind of clerical error should get fixed right away. I don’t understand why the company would withdraw $102 from your account for a card it hasn’t even sent you yet. They should put the money back.
I contacted Casual Male XL on your behalf, and it refunded the $102 immediately.
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