New at On Your Side: retail stores

I‘m really excited about this next industry category, retail stores.

Whether you’re shopping at Neiman Marcus or Wal-Mart, it’s not always clear where to appeal a customer service problem. That ends today.

We’ve just posted several of the most popular retailers, including BJ’s Wholesale Club, Costco Wholesale, Neiman Marcus, Nordstrom, Ross Stores, Sam’s Club, Saks Fifth Avenue, Target Corporation, TJX Companies and Wal-Mart Stores.

More are on the way. If there’s a retailer you don’t see, please email us and we’ll be sure to add it to the list.

And a note to anyone who works for these retail stores: We are posting these executive contacts in order to help your customers, not to embarrass you or to short-circuit the customer service process. These names are only to be used as a last resort.

Thank you for being part of this project.

(Photo: Lone Prim ate/Flickr Creative Commons)

Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at Got a question or comment? You can post it on our help forum.

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