Here’s a brief guide to my stories.
You’re reading my consumer advocacy website, which offers stories and commentary every day. I also write for several media outlets.
Away is Home. I write for my family’s travel blog, Away is Home, regularly.
Mint.com. I write a weekly column called Consumer IQ for its MintLife blog.
Newsweek and The Daily Beast. I cover customer service and travel for the sites.
Tribune Media Services. I write a weekly Q&A column that resolves consumer travel problems.
TSA News. I created and co-edit TSA News with fellow journalist Lisa Simeone.
The Washington Post. I pen the Navigator column for Sunday’s Washington Post, a feature focusing on transportation policy.
Here’s a guide to the content you’ll see on this site. There’s some overlap.
Monday – Can This Trip Be Saved? A look at a completely unverified consumer problem, asking readers if I should take it to the next level and mediate it. Note: I don’t always go with the majority vote on the poll, but I promise to listen.
Tuesday – That’s Ridiculous! A consumer case that makes you say, “That’s ridiculous!” Part commentary, part investigative journalism, and 100 percent interesting. Unless it isn’t.
Wednesday – Consumer Q&A. An intractable consumer case that I’ve helped resolve. You should expect this to be more thoroughly researched than Monday’s post, but if you’re looking for a legal dictionary, you’re probably reading the wrong site.
Thursday – Case Dismissed! A case that has been denied or where a consumer received less than he or she wanted. Always fascinating (and often frustrating).
Friday – The Travel Troubleshooter. Like Wednesday’s Q&A, except on travel. This column is nationally syndicated by Tribune Media Services.
Saturday – The Weekender. My Washington Post column, a longer think-piece about transportation policy.
Sunday – Security. Also known as my TSA column. Runs Monday on The Huffington Post. If you want to see a lively discussion, tune in today. I also get political, so if you don’t like politics, please don’t read my site on Sunday.
Questions? Please email me. I’ll do my best to respond quickly.