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□ WHY SHOULD YOU TIP MORE?
The shameful state of the salaries of restaurant workers, who often earn a poverty-level $2.13 an hour before gratuities, is a topic that’s hotter than the biscuits in Paula Deen’s kitchen these days. I’ll explain why in my USA Today column.
□ WHAT DO YOU THINK?
Angry about “junk” fees? Do you think you deserve a refund?
I’m working on a story about the latest and greatest “junk” fees imposed by the travel industry. Many of these were added with little or no disclosure. So here’s my question: Do you think that you deserve a refund for these fees, since many customers were surprised by them and often had no choice but to pay them? If so, which fees should be refunded? Here’s my email address. As always, don’t forget include your full name, city and occupation.
Have you ever run into trouble with a “legal” connection time?
Whether you’re traveling by bus, train or plane, you may be subject to a “legal” connection time. But what happens when that “legal” time isn’t enough, and you’re stranded in a terminal? I’m researching a story about missed connections and a travel company’s liability. I’d love to include your experience of running afoul of a “legal” connection. You know how to reach me.
Become a smarter traveler
Pre-order my new book, How to Be the World’s Smartest Traveler (and Save Time, Money, and Hassle). It’ll help you navigate the ins and outs of the travel industry and save lots of time and money. Details are right here. By the way, if you’re heading out somewhere on a trip and need help with something, I’d be happy to email you a draft of a chapter, whether you order the book or not.
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me. Here’s my email address.
□ POSTS YOU REALLY DON’T WANT TO MISS
3 times a company should offer a refund – even if it doesn’t have to
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it. Read the rest in my latest Mint.com post.
Should US Airways compensate me for a lodging error?
Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later. Should I mediate this case?
Yes, I have a “do not mediate” list – here it is
The government maintains a “no fly” list. Car rental companies keep “do not rent” lists. Hotels sometimes blacklist guests. So it probably makes sense that your favorite consumer advocate has a “do not mediate” list. Here’s mine.