Why are hotels canceling their cancellation policies? (Hint: think green)

By | April 14th, 2013

Cindy Xiao/Shutterstock
Cindy Xiao/Shutterstock
Note: This is the online version of Elliott’s E-Mail, my free weekly newsletter. To subscribe by email and receive the full version, please sign up here.

Welcome to an all-new, redesigned version of Elliott’s E-Mail. Starting soon, we’ll be transmitting twice a week — Mondays, as Elliott’s E-Mail, and Thursdays as the Away is Home adventure newsletter (here’s the debut issue of that newsletter). Why? Because it’ll be twice the fun! Also, we’ll be carrying an abbreviated version of each newsletter on each of our websites.


Ever had your ID stolen while you’re traveling?
ID theft happens all the time, but have you ever had your identity stolen while you’re away? Are you worried that it could happen, given that passports and other ID can be scanned, possibly? Please send me a note. As always, please included your full name, city and daytime occupation. Your response could be used in my story.

Let’s talk
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, FacebookLinkedIn or Google. I’m listening. And of course, I’m also here to help if you need me.

New newsletter look: love it or hate it?
I’m doing my best to make this email newsletter more readable. Please let me know what you think of this redesign. After all, it’s your newsletter, too. You have my email address.

Loading ... Loading ...


What can a broken toilet teach you about customer service?
When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was met with an unpleasant but fixable problem: a broken toilet. What happens next? Find out in my LinkedIn column.

Hotels cancel their old cancellation policies
When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t. Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money. Details are in this week’s Washington Post column.

The five kinds of people you meet at an airport screening area
Next time you fly, take a minute to look around at the airport screening area. You’ll see all kinds of interesting passengers, from the “get-alongs” to the dissidents to the folks who think the rules don’t apply to them. Which security “type” are you? Find out in my Huffington Post column.

5 foolish things consumers do
You’re a smart, enlightened consumer. Otherwise you wouldn’t be reading this. But even smart people sometimes do dumb things. I see it almost every day. Details are in my weekly Mint.com column.


Why did this Whirlpool microwave go down the drain?
David Eck’s Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer? Find out the answer.

Related story:   I wish I'd known that when I started!

  • oldprune

    Can you please use larger font? It is hard to see those small font.

  • Alex

    You can alter the font size yourself. For Internet Explorer and Firefox in the Windows operating system, simply hold the control key (Ctrl) and hit the plus (+) key. (Control minus reverses this.)

  • Boomer Traveler

    The new format is fine as far a readability, but your site frequently switches from it’s normal HTML look to a more plain look (best I can describe it). Very frustrating!

    Your avatar (the icon that shows next to the link in my browser) changes frequently as well. Right now it’s a red circle surrounded by 6 red dots. Usually it’s your picture.

    It’d be great if you can fix these (permanently). BTW I use FireFox …