This week’s burning question: collection agencies? Has a travel company every threatened to send your unpaid bill to a collection agency? I’m working on a story about collection agencies and their use in the travel industry, and I’m interested in your stories. Please share your thoughts, and don’t forget to include your full name, city and occupation.
New feature! This week, I’m inaugurating a new feature: A syndicated Q&A interview with a newsmaker in the travel industry. Check out my interview with David Holmes, Southwest Airlines’ rapping flight attendant.
Walking “down.” Sorry, your five-star hotel is a fleabag motel. A bad dream? Not necessarily, as I discover in my latest MSNBC.com column. Find out about the latest “walking” scam. And in this week’s Travel Troubleshooter, see what happens when one car rental customer arrives at the counter and the cars are all gone.
Tax this! Do you love mass transit? I hope so, because you might be subsidizing it the next time you rent a car in South Florida. Also, should Disney compensate a family whose cruise was ruined by the Norwalk virus? How to get better customer service by looking to your inner journalist. The mystery of a bankrupt tour operator and an unpaid resort bill. Plus: pay attention when you book airline tickets online. Otherwise, this could happen.
To the summit of Mount Dora! We are having waaay too much fun with our new multimedia family travel site, Souvenirist. This week, we made it to the “summit” of Mount Dora (wink, wink) and explored Constellation, the successor to the Space Shuttle, at Kennedy Space Center.
Travel Insurance Review — Articles, reviews, and guides to help you find an insurance policy that will fit your individual travel needs. You can buy directly or use its comparison site to find a trusted and reputable travel insurance provider. Get more information.
Competitours — It’s the ‘Amazing Race’ for regular people. Competitours offers a secret European itinerary and fun, quirky challenges. There are no auditions, no intrusive cameras, no extreme stunts, and no eliminations. Details are here.
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