What’s new on Elliott? Tourists killing tourism, the secret to customer service and spring training


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This week’s burning question: online travel sleight of hand? Have you ever found a great deal online, only to discover the fares were all sold out when you tried to book? I’d like to hear your stories of online deals that fizzled — and how the companies explained the missing fare or rate. Please , and don’t forget to include your full name, city and occupation.

Are tourists killing tourism? Not all of them are, but in my MSNBC.com column, I point out five tourist types that could destroy the travel industry as we know it. And in this week’s Travel Troubleshooter, I wonder what happens when a guest books the right hotel in the wrong city, but it’s a nonrefundable room.

Social media hit job! There’s been a lot of talk about the power of social media in travel. But what happens when the power is abused? I have the true story of one hotel caught in the crosshairs of a tech-savvy guest. Plus, are out-of-town drivers being unfairly targeted by police? And, a secret on how to get better service from your airline, a love letter to United Airlines, and why one travel insurance company did an about-face after a denial.

Spring training Over at our new site, Souvenirist, we have two exciting new travel videos with the kids: one is about our spring training adventure on Florida’s Space Coast, and the other is about one of Orlando’s best museums, the Orange County Regional History Center.

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at . Got a question or comment? You can post it on the new forum.

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