What’s new on Elliott? Tourists killing tourism, the secret to customer service and spring training

By | March 24th, 2009

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This week’s burning question: online travel sleight of hand? Have you ever found a great deal online, only to discover the fares were all sold out when you tried to book? I’d like to hear your stories of online deals that fizzled — and how the companies explained the missing fare or rate. Please let me know, and don’t forget to include your full name, city and occupation.

Are tourists killing tourism? Not all of them are, but in my MSNBC.com column, I point out five tourist types that could destroy the travel industry as we know it. And in this week’s Travel Troubleshooter, I wonder what happens when a guest books the right hotel in the wrong city, but it’s a nonrefundable room.


Social media hit job! There’s been a lot of talk about the power of social media in travel. But what happens when the power is abused? I have the true story of one hotel caught in the crosshairs of a tech-savvy guest. Plus, are out-of-town drivers being unfairly targeted by police? And, a secret on how to get better service from your airline, a love letter to United Airlines, and why one travel insurance company did an about-face after a denial.

Related story:   Elliott's E-Mail/February 19, 2008

Spring training Over at our new site, Souvenirist, we have two exciting new travel videos with the kids: one is about our spring training adventure on Florida’s Space Coast, and the other is about one of Orlando’s best museums, the Orange County Regional History Center.

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