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Has a hotel ever canceled your reservation against your will? Have you ever received an email from a hotel telling you that your room has been canceled, even though you made no such request? What happened? Did they reinstate your reservation — or were you out of luck? Please send me a note and let me know what happened.
New feature! Today I’m debuting a new feature called “What would you do?” on CBS Interactive. It’s where you get to play customer-service manager, and vote on how you’d handle a difficult service problem. Here’s today’s case. Be sure to come back at 4 p.m. today, and I’ll tell you how it was resolved.
Is this enough compensation? My Rapid Rewards expired and I can’t get them back
Rachel Cabarcas’s timing isn’t the best. No, not because she has an expired miles problem she’s sharing with us today, but because if she’d waited a little longer, then this probably wouldn’t have been a problem.
Can this trip be saved? No miles for my flight — can you retrieve them for me?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
Is Your Customer Contract Undermining Your Company’s Service?
A restrictive customer contract can harm your company’s customer service. Today’s contracts are flexible and fair. But is yours?
Where’s the outrage?
I have just one question in the wake of the Transportation Department’s so-called “historic” rulemaking on airline passenger rights.
Are new warning and tracking systems enough to make us forget about TSA agents’ misdeeds?
It’s been a “good news” kind of week for observers of our nation’s security apparatus. At least that’s how the government is spinning it.
See you online! If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation. Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.
Travel Insurance Review — Where you can get articles, reviews, and guides to help you find an insurance policy that will fit your individual travel needs. You can buy directly or use its comparison site to find a trusted and reputable travel insurance provider. Get more information.