New on Elliott: Get me a manager, no refund for my condo, stuck in a holding pattern – Sponsored by Travelinsure.com and Floridavacationauction.com


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New posts

Get Me a Manager! 5 Secrets For Finding The Right Person At a Company
Got a problem? You probably want to talk with someone in charge right away — someone who can clear up your grievance quickly.

The Travel Troubleshooter: No refund for my Colorado condo?
May Tong reserves a condo in Winter Park, Colo., but calls off her vacation about a month before her arrival. The cancellation policy seems to allow for a refund, under certain conditions. But have those conditions been met? Maybe.

What would you do? Help, Delta Vacations has me in a holding pattern
Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she’s had nothing but trouble.

Ridiculous or not? US Airways closes a “loophole” – but opens a can of worms
A few weeks ago, Bob Johnson got an email from a US Airways employee that began, “They’re at it again.”

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at . Got a question or comment? You can post it on the new forum.

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