New on Elliott: Fall travel secrets, dealing with outsourced call centers, and even more Hawaii happenings – Sponsored by

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In this issue. An MSNBC double-header on fall travel, dealing with outsourced call centers and even more Hawaii happenings. Note: You can find incredible pictures of our journey (if you don’t mind me saying so myself) on Flickr.

New posts

Falling into a vacation deal (MSNBC)

Need a vacation? Try North Korea or Chernobyl (MSNBC)

Hello, Bangalore: 3 Secrets for Dealing With an Overseas Call Center (

Hotel calls mandatory room safe fee a tax, requires you to opt out when checking in (Elliott)

The top 5 viral customer service videos of all time (On Your Side)

Farelogix CEO: If government interferes with fare transparency, “all sides will suffer” (Elliott)

Can good customer service be taught? (It’s not a trick question) (On Your Side)

Spirit Airlines: “Negative publicity” on customer service could hurt business (Elliott)

Do I have to pay for that ding on my rental car? (Elliott)

When should hotels refund non-refundable rooms? Survey says … (Elliott)

Hawaii’s art of the state (Elliott)

“You are standing on an active volcano” (Elliott)

Delta’s Ausband: “Customer service is the core of what we do” (Elliott)

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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at Got a question or comment? You can post it on our help forum.

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