I’ve made a few small changes to my site


Do you like the new look? / Photo by Mr. Wind Up Bird

I‘ve moved a few things around on my site this week. I hope you like it. Your feedback is always welcome, of course.

This week’s highlights include my Newsweek story on credit-card security, which includes a priceless exchange between the PR person at MasterCard and a reader in the comments. And you absolutely have to stop by my TSA column on the Huffington Post and tell me whether you think agents are too rude.

I’m proud to introduce our newest underwriter, DeltaPoints.com, which offers tips and hints for earning millions of points for vacations you’ve only dreamed of but never thought you could afford. It’s really gratifying when another blog believes so strongly in good customer service that it wants to support the consumer advocacy on this site, so this sponsorship is near and dear to me. I hope you’ll visit our friends at DeltaPoints.com, a blog I’ve long admired and which I hope you’ll bookmark.

Also:

• Was this Grand Canyon rental a grand scam? I’m moving this one into the “case dismissed” file, and here’s why.

• Fees for carry-on luggage may be just the beginning, and if you’re wondering why, you have to read my story about ancillary fees and airlines.

• He double-booked his airline tickets, and it was an honest mistake. At his age, this traveler tends to forget things. Should Expedia or Lufthansa cut him a break? Or is he out of luck?

And finally, you’ve gotta catch my Washington Post column about the irony of airline taxes, and what it all means to you. It’ll make you think twice about all those taxes on your ticket.

By the way, thanks for bearing with me in the last few weeks while I’ve worked on this site redesign. I really hope you like the final result.

Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at . Got a question or comment? You can post it on the new forum.

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