This is the online edition of Elliott’s E-Mail, my free weekly newsletter. Please join me Tuesday at 9 a.m. EDT for Travel Tuesday Live. We’ll be talking about data privacy, the recent NSA dustup and what it all means to you with Charlie Leocha of the Consumer Travel Alliance. Check my website for details or tune in to the #Traveltuesday hashtag on Twitter or Google Plus.
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□ WHAT DO YOU THINK?
How “private” is your personal data when you travel?
Last week’s revelations about the NSA have many industry pundits wondering how “private” your personal information is when you fly, drive and stay at hotels. What do you think? Have you ever received a pitch from a travel company and wondered: How did they know that about me? Do you think travel companies ask for too much personal information? Are they careful to protect it, or do they share it with too many third parties? I realize it’s a little ironic, but please don’t forget to include your name, city and occupation. I may use your response in a story.
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me.
We had a terrific time in Philadelphia this weekend, and can’t wait to tell you about it. Meantime, here’s Kari’s funky video about the Liberty Bell and Independence Hall. Our next Family Travel Live broadcast on Thursday will be about Philadelphia, so don’t forget to tune in. Details are right here.
□ POSTS YOU DON’T WANT TO MISS
Summer travel advice? Try being nice
Are you still forgetting to pack your manners when you travel? If you are, then please meet Grace, a flight attendant who recently turned to me for some career advice. She’s had it up to here with her job, and she wants to know what to do next. Here’s what I told her.
Would you care to hold that plane?
Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late. Not anymore. Here’s what happened.
Did she wait too long to file a damage claim?
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
“Apparently with Carnival, the passenger does not always come first”
Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one. She booked two separate balcony cabins for her 8-night Eastern Caribbean cruise for $3,440 each. Turns out she and her travel agent were wrong.
□ MY PARTING SHOT
Are you on Twitter or Google Plus? If you are, I hope you’ll join me for my new interactive feature that combines Google Plus, Twitter and a live YouTube conversation. It happens every Tuesday morning. Just look for the hashtag #Traveltuesday and join the conversation!