Spirit of America/Shutterstock

Spirit of America/Shutterstock

This is the online edition of Elliott’s E-Mail, my free weekly newsletter. Please join me Friday at 11 a.m. EDT for Family Travel Live. We’ll be talking about a side of Philadelphia visitors rarely get to see. Just follow the #familytravel hashtag on Facebook, Google Plus or Twitter for details and then tune in for our live YouTube wrap-up.

□ WE NEED YOUR HELP

Our biannual fundraiser starts in just a few days. If you’re not an underwriter yet, I hope you’ll accept my invitation to join a exclusive group of supporters. You’ll get your name in lights — and the warm, fuzzy feeling that you’re making the world a better place. We need to raise $20,000 for the second half of the year in order to keep this site running. Here’s how to become an underwriter.

□ WHAT DO YOU THINK?

Are you following our family travel adventure If you’re not tracking us via social media, then you probably didn’t see our story about offbeat Philadelphia. Or our funky video on its star attractions. No worries, you can catch up. You can find the whole gang on Away is Home and you can follow us on Twitter or Facebook.

Let’s talk!
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me.

□ POSTS YOU DON’T WANT TO MISS

Top Products That Bring the Most Customer Satisfaction
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t so happy. Find out what happened next.

My phone doesn’t work — do I still have to pay my bill?
Joanna Morehead’s wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay? I’ll let you know.

Help, the names on my kids’ airline tickets are wrong — what should I do?
Heather Matinde’s problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She’d just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons’ reservation. Read the full story.

My river cruise turned into a bus trip – how about a refund?
Al Chapper’s trouble with Vantage Worldwide River Voyages isn’t just the most common river-cruise question I get. It’s the most common cruise complaint, period. Which is why I’m thinking of mediating it. Should I do it?

□ MY PARTING SHOT

Hey, there’s still time to send me your comments on the privacy — or lack of privacy — on your reservation data when you travel. Thanks to the NSA fiasco, everyone’s talking about it.