Got a beef? Don’t count on a tweet

By | September 8th, 2012

Good morning! I’m leading off today’s newsletter with my latest National Geographic Traveler column, which debunks a lot of the conventional wisdom about customer service and social media. Here’s the full story. Also, you’ll want to check out my Mint column, in which I help a reader determine whether he should dump his cable provider.


Oregon Trail! We’re leaving tomorrow to follow the Oregon Trail all the way out west. Please tune in to our family travel blog, Away is Home, for the latest adventure. I’ve shared a video Aren made about how we pack. (Every word of it true, of course.)

Thank you, DeltaPoints.com. Our underwriters at DeltaPoints offer the very best tips and hints for earning millions of points for vacations you have only dreamed of but never thought you could afford. What’s more, they love good customer service — and that’s why they support this site. Please stop by and sign up for their newsletter.

On Elliott. Let me start with a blast from the past, involving US Airways and a forcibly checked bag. This one has a much better outcome than the one I tried to mediate a decade ago!


Also, this “best rate” guarantee yielded a gift card from Best Western — is that enough? Oh, the commenters came after me on this post about Wells Fargo’s excessive bank fees. Go ahead, pile on! And finally, this parking lot problem needs to be fixed — or does it? Tell me if I should mediate this case.

Elsewhere. In this week’s Washington Post column, I take a hard look at toll charges levied by car rental companies. Are they fair? Tell me what you think. On Frommers.com, I ask if what you see is always what you get in travel, and whether the industry has a problem telling the truth. I also open a can of worms about codesharing. Anyone wanna go fishing?

Related story:   What's new on Elliott? Tips for a credit card dispute, the power of nice, and reflections of the Windy City

Finally, I have a few thoughts about the political conventions and travel security on my Huffington Post column. And for the Republicans who took offense, don’t worry. I’m going to deal with the Dems in this week’s post, now that their platform has been made public.

Remember, you can follow me on Twitter or Facebook and you can track the Away is Home Twitter and Facebook site. I’ll see you out there.

Have an excellent week, everyone. Safe travels!



We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.