Please “like” my new Facebook page! Here it is. It’s just another way we can stay in touch and talk about travel and consumer advocacy.
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Is the customer always right? 5 times when the answer is “no”
The customer isn’t always right. Not literally, at least.
The American way to handle a mechanical delay — or not
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed on. But that didn’t wake me up.
The Travel Troubleshooter: Maybe the price guarantee isn’t all-inclusive?
When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?
What would you do? Where’s my $7,369 refund for a canceled flight?
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Ridiculous or not? Your airline ticket isn’t transferrable
Why can’t you change the name on your airline ticket?
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Let’s continue this conversation online. If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation. Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.
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