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I’m looking for a few good underwriters. Does your company want to join a list of forward-looking, customer-focused companies that want to support consumer advocacy and reach hundreds of thousands of travelers with their message? Please send me an e-mail for details.
Do you want to make a difference? I need a volunteers to help build the next generation of consumer-advocacy site. If you’re interested in participating in this project, please send a note directly to my research editor, Vanessa Reese.
That’s ridiculous! Good news: Last week’s column called That’s ridiculous! has been picked up, and will be running every Wednesday. The column will highlight the most absurd, customer-unfriendly and downright illogical practices of the travel industry. Got a story to share? Please email me and don’t forget to include your full name, city and contact information.
Orbitz vs. American Airlines: The traveler is the loser
Maybe you’ve heard about the little dust-up between American Airlines and several online travel agencies, including Orbitz and Expedia.
On Disney’s New Dream, This Duck Gets All the Glory
The Disney Dream’s star attraction starts as a nightmare.
Is this enough compensation? Denied boarding because of bogus visa problem, but his luggage went to China anyway
If you though your last trip was bad, you might want to talk with James Liu before complaining about it.
Can this trip be saved? Airline promises to refund hotel room, then reneges
Back in October, Sandy Antiporda and her husband flew from San Francisco to Venice on Delta Air Lines. But a scheduled stopover in New York became a layover when their plane had engine trouble.
Most travelers are skeptical of user-generated hotel reviews
When it comes to online hotel reviews, travelers don’t believe everything they read.
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Please join me online. If you’re not following me on Facebook or Twitter, then you’re only catching half the conversation! Join me for a lively discussion about travel, customer service and anything else you might find interesting. Remember, if you love opining about travel — and let’s face it, who doesn’t? — then you’ll want to be come part of my new travel panel.
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