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The DOT hears our SOS
It turns out that all the negative things that happened to air travelers in 2010 – invasive body scans, multiplying fees, erupting volcanoes – were offset by at least one positive change: an increasingly passenger-friendly Transportation Department.
Is this enough compensation? A $150 voucher for denied boarding in Bremen
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
“No text message or phone call is worth the risk”
On a late winter afternoon, I was run off the New Jersey Turnpike by a delivery truck whose driver was talking on a cell phone.
Can this trip be saved? Wrong middle name on my airline ticket
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.
TSA and Nazis: What federal screeners do — and don’t — have in common with their Third Reich counterparts
To call someone to a Nazi is the ultimate insult. So when commenters began comparing the Transportation Security Administration to their Third Reich counterparts on this site and elsewhere, I wondered: Do they have a point?
Troubled TSA heads into holidays with egg on its face
Just when it seemed things couldn’t get any worse for the beleaguered Transportation Security Administration, they have.
Who had the worst customer service in 2010? (Hint: it wasn’t airlines)
The US airline industry, which has an unenviable record of failing practically every customer-service survey for the last generation, has a new rival: The Transportation Security Administration.
Best travel blogs, worst car rental companies, fees gone wild: The top 10 posts of 2010
If there’s a trend in the top blog posts of 2010, it is this: You like to be shocked.
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