New on Elliott: Double trouble on my vacation, escape from call script hell, and are you exempt from the scans? – Sponsored by

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New posts

5 insider secrets for escaping from Call Center Script Hell
If you’ve ever been trapped in Script Hell, you probably have the scars to prove it.

Double trouble on a Cabo getaway
Lisa O’Brien’s parents have two sets of tickets for their 50th anniversary vacation — the result of a simple misunderstanding between their daughter and Expedia. Their online agency won’t refund one of the reservations. Are they stuck with a pair of useless tickets?

Weekend survey: Do you plan to travel more in 2011?
Planning to go somewhere next year?

Need a hotel contact? We’ve got ‘em — all of ‘em!
I’m very pleased to announce that the hotel section on the On Your Side wiki is complete. It features everything from the the well-known hotel brands, such as Hilton and Marriott, to boutique chains such as Aloft.

The bare facts about “Opt-In” Day and a media-fabricated crisis that fizzled
Like most Americans, I was relieved that there were no major disruptions yesterday, which was one of the busiest air travel days of the year.

From the frontlines on Opt-Out Day: “Today was different from anything that I have ever experienced in my years of flying”
Edmond Valencia had an 8 a.m. flight out of Albuquerque today, and since this is one of the busiest days for air travel, he arrived with time to spare.

Everything you need to know if you’re flying today (but were afraid to ask)
It’s National Opt-Out Day. Ready to fly?

Are you exempt from a TSA screening? The list is growing, and you just might be on it
Maybe you aren’t a senior member of Congress, a visiting dignitary or a working pilot — three of the most high-profile groups of air travelers who are exempt from a full-body scan or “enhanced” pat-down by the Transportation Security Administration.


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Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at Got a question or comment? You can post it on our help forum.

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