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How should airline fees be displayed? Now that the Transportation Department has weighed in on airline fee disclosure — and has promised to revisit the topic — what do you think it should do? Please take the survey and sound off on the topic.
New posts
6 things your salesperson won’t tell you
Salespeople aren’t evil, but sometimes they do evil things. Here are a few of them.
The Travel Troubleshooter: Oh no, my hotel rewards have been downgraded!
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
Case dismissed? TSA ruined my diabetic insulin
The TSA’s mission is to protect America’s transportation systems to ensure freedom of movement for people and commerce. So you’d think it would be concerned if, in the process of doing its job, it endangered the lives of one of its own citizens.
Ridiculous or not? Hotels don’t always change sheets between guests
Glenn Robins is grossed out. As a frequent hotel guest, he assumed the sheets on its bed are changed between guests.
Are the government’s new airline consumer protection rules good for passengers?
After months of comments and deliberation, the Transportation Department this morning released its final consumer protection rules for airline passengers. I covered the proposed rulemaking extensively on this site last year. Here’s a side-by-side comparison between the proposed and final rule (PDF).
CBS Interactive
Is Your Customer Contract Undermining Your Company’s Service?
A restrictive customer contract can harm your company’s customer service. Today’s contracts are flexible and fair. But is yours?
You’re the Worst Company in America — Now What?
What if your company was named America’s worst? BP got the honor yesterday. Here’s what it did — and what it should have done.
Want a Better Reputation? Start With Better Service, Say Experts
I’m wrapping up my series about online reputation management today by connecting a few important dots.
Also
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