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Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

How do I keep my luggage from getting lost?

Your bag doesn’t have to get lost when you check it. Here are a few of my favorite tips for […]

What happens to my valuables on a shipwreck?

Note: The “Problem Solved” column normally deals with non-travel issues that are fixable, but a recent reader question prompted me […]

How do you pack smarter for your next trip?

Got questions about how to pack for your next trip? Here are few answers for you.

Flags and other funny ways around the 24-hour rule

To get an idea how much airlines hate, hate, hate the 24-hour rule, consider the unbelievable case of Michael Kalman’s […]

Should I check my bag or carry it on the plane?

The ability to check a bag used to be included in your airline ticket. Not anymore. Here’s my advice.

Should the babies in business class get priority bassinets?

Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from […]