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    Hey United, where’s the refund you promised for our rental car?

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]

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    Are airlines fleecing their passengers? Guess who wants to know

Are airlines fleecing their passengers? Guess who wants to know

Thanks for reading Elliott’s Email, my weekly newsletter. I’m very grateful for your support – without you, none of the […]

How do I recover my expired miles and points?

If you’re hard-earned loyalty points have expired, here’s how to get them back — and how not to get them […]

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    Broke bride wants a $3,000 refund from Hilton — should I help her?

Broke bride wants a $3,000 refund from Hilton — should I help her?

Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of […]

Are airlines profiting at your expense?

Why are airlines raking in record profits? Maybe they’re monetizing your personal data — selling your name, address and phone […]

Is travel “hacking” smart – or unethical?

Strictly speaking, “hacking” is the act of illegally breaking into a computer system. But lately, the word has been used […]

How do I keep my miles and points from expiring?

Your miles don’t have to expire. Here are a few tips for keeping what you’ve earned.

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