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    What to do about that nonrefundable refundable hotel rate in Paris

What to do about that nonrefundable refundable hotel rate in Paris

Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own […]

How did the TSA beat us into submission?

Thank you for reading Elliott’s Email, my entertaining and eminently useful weekly email newsletter. Don’t forget, you can subscribe to […]

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    Dinged for using a “fraudulent” discount code on my Avis rental

Dinged for using a “fraudulent” discount code on my Avis rental

Anand Iyer recently rented a Hyundai from Avis in Westfield, NJ. He’d found the car online through a site called […]

Are travelers giving up on loyalty programs?

It’s finally happening.

The one rule your airline hates the most

If there’s one regulation that airlines hate more than anything, it’s the 24-hour rule.

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?