W Hotels is a brand of Starwood Hotels and Resorts Worldwide, Inc.

Worldwide Headquarters
1111 Westchester Avenue
White Plains, NY 10604

General phone number: (914) 640-8100 or (877) 443-4585
Toll-free number: (800) 937-8461
Fax: (914) 640-8310

Starwood Hotels & Resorts Worldwide, Inc.
Corporate Customer Service
P.O. Box 141609
Austin, TX 78714-1609
Toll-free number: (800) 328-6242
Fax: (519) 633-4931

How to get through to an operator:
Dial (914) 640-8100. Press 0.

W Hotels Corporate Headquarters
75 Varick Street, 10th Floor
New York, NY 10013
General phone number: (212) 380-4000

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Online chat
Contact form for emails



Primary email

[email protected]
[email protected]

Primary contact

Helen Horsham-Bertels
Senior Director, Consumer Affairs—Starwood Hotels & Resorts Worldwide, Inc.
[email protected]
(877) 443-4585 ext. 2643

Secondary contact

Eva Ziegler
Global brand leader, W Hotels and Le Meridien Worldwide
[email protected]
(212) 380-4000

Chief executive (*)

Frits van Paasschen
President and CEO—Starwood Hotels & Resorts Worldwide, Inc.
[email protected]
[email protected]
(914) 640-8100

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.