Volkswagen of America is a subsidiary and the North American operational headquarters of the Volkswagen Group of automobile companies of Germany. Volkswagen is the top-selling and namesake marque of the Volkswagen Group, which is also responsible for Audi, Bentley, Bugatti, and Lamborghini.
How to reach a person at Volkswagen of America
Main: (248) 754-5000 or (703) 364-7000
Customer Service: (800) 822-8987
Toll Free: (800) DRIVE VW or (866) 573-1844
Volkswagen of America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
For VW customers with product-related questions or comments, please contact the VW Information Center at 1-(800) 374-8389.
For information regarding TDI vehicles, please visit www.vwdieselinfo.com.
Customer Service Resources
Volkswagen Credit (Finance): 800-428-4034
Hours of Operation: 8am – 7pm EST
What you need to know about Volkswagen of America
We receive occasional complaints about Volkswagen. The company wouldn’t cover the damage on this case because of a technicality. And here’s an Audi case involving a broken engine.
How to resolve a problem with Volkswagen of America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Volkswagen of America mailing address
Volkswagen of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
https://www.vw.com/
Volkswagen of America social media channels
Volkswagen of America executive customer service contacts
Primary Contact
Dawn Dameron
Manager, Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326
[email protected]
(800) 822-8987
Secondary Contact
Andrew Savvas
Chief Sales u0026 Marketing Officer, North America + EVP Sales u0026 Marketing,
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]
+971 56 400 6523
Pablo Di Si
President u0026 CEO
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]
Chief Executive
Scott Keogh
CEO and President of Volkswagen Group of America, Inc. and head of Volkswagen brand in North America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]
How to get professional help with your Volkswagen of America problem
If you need help with Volkswagen of America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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