Volkswagen of America is a division of the Volkswagen Group.

Volkswagen of America
Volkswagen Group
Volkswagen of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171

General phone number: (703) 364-7000
Toll-free phone: 1-800 DRIVE VW

Volkswagen of America Customer CARE
P.O. Box 68977
Seattle, WA 98168
Telephone: 1-800-822-8987
Customer CARE email

Volkswagen Group
Berliner Ring 2, 38840
Telephone: +49 (0) 5361 9-0
Fax: +49 (0) 5361 928282

How to get through to an operator:
Dial 1-800-822-8987. Press 1 and then press 5.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Volkswagen of America Contact form for emails
Volkswagen Group Contact form for emails
Volkswagen Warranty
Vehicle recall/campaign

VW Group

Primary contact

Michael Horn
Head of After Sales
(703) 364-7000

Secondary contact

Falk Beil
Executive Vice President Group Quality and Service
(703) 364-7000

Chief executive (*)

Jonathan Browning
President and CEO, Volkswagen of America
(703) 364-7000

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.