555 Airport Blvd
Burlingame, CA 94010

(650) 343-1827
(877) 359-9474


Virgin America is the newest, and perhaps the most promising, airline startup in years. Its fares are low (for now, at least) and in-flight entertainment offerings are impressive, from onboard instant messaging to first-class seats that deliver massages. It’s almost enough to make you forget about that whole deregulation thing. But I digress. We don’t know enough about Virgin America, because it hasn’t been flying long enough (it took off in August 2007). But we do know enough about its sister carrier, Virgin Atlantic, to make a few educated guesses. First class will almost certainly blow the competition out of the water. Economy class? We’ll see.

If you have a customer complaint, please read this before contacting the company.

Customer service resources

Contract of carriage (not yet available)
Customer help

Follow Them

Primary contact

Frances Fiorillo
Head of people and in-flight services
(650) 343-1827

Executives (*)

Ross Bonanno
Vice president of airports and guest services
(650) 343-1827

David Cush
Chief executive officer
(650) 343-1827

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.