555 Robson Street
Vancouver, BC V6B 3K9, Canada
Telphone: (604) 697-8044
Fax: (604) 432-9681
TELUS Communications Company
CP.O. Box 2590, Station M
Calgary, AB T2P 5J6
Telephone: (604) 310-1000
Residential Customers: (604) 310-2255
Business Customers: (604) 310-3100
Credit/Collections: (604) 310-2500
Fax: (800) 567-1450
TELUS Client Care
PO Box 7575
TELUS Mobility Client Care
200 Consilium Place, Suite 1600
If you are unable to reach a satisfactory resolution:
The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. For regulated services, contact the CRTC at:
The Secretary General Canadian Radio-Television and Telecommunications Commission
Ottawa, Ontario K1A 0N2
Please copy your letter to:
Telecom Policy and
P.O. Box 1704
Edmonton, Alberta T5J 2P1
For non-regulated services, please contact the CCTS:
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at (888) 221-1687.
How to get through to an operator:
Dial (604) 310-1000.
If you have a customer complaint, please read this before contacting the company.
Customer Service Resources
Vice President, Consumer Market and Customer Contact Centers
Vice President, Customer Care and Operations
Senior Vice President, Consumer Client Service at TELUS
Vice-president of Consumer Products and Services at TELUS
Chief executive (*)
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.