555 Robson Street
Floor 8
Vancouver, BC V6B 3K9, Canada
Telphone: (604) 697-8044
Fax: (604) 432-9681

TELUS Communications Company
Customer Relations
CP.O. Box 2590, Station M
Calgary, AB T2P 5J6
Telephone: (604) 310-1000
Residential Customers: (604) 310-2255
Business Customers: (604) 310-3100
Credit/Collections: (604) 310-2500
Fax: (800) 567-1450

TELUS Client Care
PO Box 7575
Vancouver, BC
V6B 8N9

TELUS Mobility Client Care
200 Consilium Place, Suite 1600
Scarborough, Ontario
M1H 3J3
(866) 558-2273

If you are unable to reach a satisfactory resolution:

The Canadian Radio-television and Telecommunications Commission (CRTC) or the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies. For regulated services, contact the CRTC at:

The Secretary General Canadian Radio-Television and Telecommunications Commission
Ottawa, Ontario K1A 0N2

Please copy your letter to:

Telecom Policy and
Regulatory Affairs
P.O. Box 1704
Edmonton, Alberta T5J 2P1

For non-regulated services, please contact the CCTS:

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at or call toll-free at (888) 221-1687.

How to get through to an operator:
Dial (604) 310-1000.

If you have a customer complaint, please read this before contacting the company.

Customer Service Resources

Public policies
Key telephone numbers

Follow Them

Customer Support

Primary e-mail

Primary contact

TELUS Quebec
Clement Audet
Vice President, Consumer Market and Customer Contact Centers

Marc Gendron
Vice President, Customer Care and Operations

TELUS Vancouver
Phil Bates
Senior Vice President, Consumer Client Service at TELUS
(604) 697-8044

Secondary contact

Chris Langdon
Vice-president of Consumer Products and Services at TELUS
(604) 697-8044

Chief executive (*)

Darren Entwistle
(604) 697-8044

This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please email me.

* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.